FAQ

At Auto City Collision Repair Center, we receive several questions on a regular basis related to automotive repairs, accidents and car insurance. We hope these questions and answers are a good resource for you.

FAQ

The first thing you should do is make sure everyone is all right and call an ambulance if needed. Secondly, the police should be notified. Next, you should exchange the following information with the other driver's involved in the accident: name, address, telephone number and the name of each insurance company and agent. If you want Auto City Collision to repair your vehicle, be sure to tell the officer at the scene you want Auto City Towing to tow your vehicle.
No, we write estimates free of charge weekdays from 7am to 4:30pm and treat them on a first-come, first serve basis. We have three estimators on-site during business hours so generally there is little-to-no waiting.
No, tell the insurance company you want Auto City Collision to do the repair. We work directly with all insurance companies, they will get in touch with us. We handle all the paper work and repair process from that point on.
Estimates are just what they are called: estimates. The insurance company will write what is visible. If there are any additional hidden damage the insurance company missed, we will write a supplement then call the insurance company for approval.
After the estimator has written the estimate, he will tell you how long it will take to repair your vehicle based on the total repair hours.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. Auto City Collision Repair has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Auto City Collision Repair provides a Written Limited Lifetime Warranty on workmanship pertaining to the repairs for as long as you own your vehicle. We also honor the manufacturers’ guarantee on all of the replacement parts.
Yes, our technicians are trained and certified to repair all makes and models to factory recommended repair procedures. Your vehicle will be the same after repaired.
Auto City Collision has its own late model vehicle rental fleet exclusively for the convenience of our customers. We charge only what is allowed by the insurance carrier. If you don’t have rental coverage we charge has little as twenty dollars a day.
Yes, we do State Inspection and all other service that may go with it.
Auto City typically takes in customers from about a ten mile radius from the shop, but we frequently take in customers from towns all over the area, such as Nashua, Concord, Salem, Merrimack, Derry, Londonderry, Bedford, Goffstown and Windham.